Returns & Exchanges
We stand behind the quality of our roses with a 5-year guarantee on all shrub roses. If your plant fails to thrive, we are committed to making it right.
1
Assessment
Take clear photos of the plant and the soil conditions to help our experts diagnose the issue.
2
Contact Support
Reach out to our horticultural team with your order number and photos within the guarantee period.
3
Verification
Our specialists will review your claim and provide care advice or approve a replacement.
4
Replacement
If a replacement is approved, we will ship a new plant during the next appropriate planting window for your zone.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing